Return & Refund Policy

At Hijab Ul Emaan, every abaya and hijab is prepared with care, and we want you to be completely satisfied with your purchase. If something isn't right, we're here to make it easy.

1. Return Eligibility

●        Returns are accepted within 7 days of delivery.

●        Item(s) must be unused, unwashed, and in original condition with tags attached.

●        Item(s) must be returned in their original packaging.

●        Sale, clearance, and custom-stitched items are final sale and not eligible for return.

2. How to Request a Return

●        Contact our support team via WhatsApp or email within 7 days of receiving your order.

●        Share your order number along with clear photos of the item.

●        Once approved, we'll guide you through the pickup or drop-off process.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method or as store credit, whichever you prefer.

4. Exchanges

Need a different size or colour? We're happy to offer a free exchange, subject to stock availability, once the original item is received in undamaged condition.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a free replacement or full refund, no questions asked.

6. Non-Returnable Situations

●        Items without original tags or packaging.

●        Items showing signs of wear, wash, or alteration.

●        Return requests made after 7 days of delivery.